Privacy Policy

1. Information We Collect

We may collect the following types of data:

• Account Information: Email address, password (hashed), and profile preferences (such as language or theme settings).
• Service Usage Data: IP address (when you access our website or services, distinct from IPs used within your antidetect profiles), browser type, operating system, access timestamps, and crash logs. This data helps us maintain and improve our service.
• Technical Information for Software Operation: Anonymized device identifier and basic hardware specifications (e.g., OS version) of the device running our client software. This is collected solely for licensing, software compatibility, support, and abuse prevention. This information is entirely separate from any spoofed hardware or device characteristics you configure within your antidetect browser profiles.
• Cookies and Analytics: We use essential cookies for authentication and session management. We may also use anonymous analytics via services like Google Analytics (optional, and you can opt-out) to understand service usage and improve user experience.

2. How We Use Your Data

We use your data for the following purposes:

• To provide, operate, and maintain our platform and services.
• To improve the functionality, security, and user experience of our services.
• To respond to your customer service requests and support needs.
• To send occasional product updates, security alerts, or important account notifications (you can opt-out of non-essential communications).
• To prevent fraud and abuse of our services.

We do not sell, rent, or share your personal data with third-party advertisers.

3. Cookies and Tracking Technologies

We use cookies primarily for essential functions like authentication and session management. For analytics (e.g., Google Analytics), usage is optional and aims to help us improve our service. You can typically disable or manage cookies through your browser settings, though doing so may affect the functionality of some parts of our service.

4. Data Security

We implement robust security measures designed to protect your personal information. This includes encryption of sensitive data both in transit (e.g., using TLS/SSL) and at rest. Access to your personal data is strictly limited to authorized personnel who require it to perform their job duties and are bound by confidentiality obligations. We regularly review our security practices.

5. Your Rights

You have the following rights regarding your personal data:

• The right to access, correct, or update your account information through your dashboard.
• The right to request the deletion of your personal data, subject to certain legal obligations.
• The right to export your account data (e.g., profile preferences) via the WhoLogin dashboard.
• The right to opt-out of non-essential marketing communications.
• The right to withdraw consent where we rely on consent to process your personal information.

To exercise these rights, please contact us or use the tools provided in your account settings.

6. Data Retention

We retain your personal data only for as long as it is necessary to provide you with our services, fulfill the purposes outlined in this policy, or as required by applicable law (e.g., for tax or accounting purposes). You may request to delete your account at any time, after which your personal data will be deleted or anonymized in accordance with our data retention policies, unless legally required to retain it.

7. Third-Party Services

We may share limited data with trusted third-party service providers to perform functions on our behalf. These include:

• Payment Processors (e.g., Stripe): To securely process your payments. We do not store your full credit card details.
• Analytics Providers (e.g., Google Analytics): For anonymous usage insights to improve our services.

These services are contractually obligated to protect your data and are compliant with global privacy standards (like GDPR or CCPA, where applicable). We only share the minimum information necessary for them to perform their specific services.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: privacy@whologin.com.